Experience

Experience

πŸ§‘β€πŸ’» Professional Experience

Bitdefender β€” Infrastructure Engineer (L2)

πŸ“ Bucharest, Romania
πŸ—“οΈ August 2024 – Present

  • Administer Linux (90%) and Microsoft (10%) systems for deployment, configuration, scripting, and application management.
  • Troubleshoot and resolve hardware, software, and networking issues.
  • Lead project analysis and implementations, ensuring architectural compliance.
  • Maintain and evolve operational procedures while integrating new technologies.

Bitdefender β€” Business Technical Support Engineer (L2)

πŸ“ Bucharest, Romania
πŸ—“οΈ October 2023 – August 2024

  • Developed 10 Python tools to automate repetitive tasks, improving efficiency by 90%.
  • Delivered technical support via phone, chat, and email; performed remote troubleshooting and deployments.
  • Tested product issues, reproduced bugs, and collaborated across teams for escalations.
  • Analyzed logs, used JIRA for ticket tracking, and contributed to internal documentation.

Bitdefender β€” Business Technical Support Specialist

πŸ“ Bucharest, Romania
πŸ—“οΈ November 2022 – October 2023

  • Automated workflows using Python; enhanced documentation and internal knowledge base.
  • Supported customers on Endpoint Security solutions (GravityZone) and remote troubleshooting.
  • Debugged Linux/Windows logs, queried internal databases, and contributed to SLA-compliant ticket resolution.

Delta Plus Trading β€” System Administrator

πŸ“ PiteΘ™ti, ArgeΘ™
πŸ—“οΈ November 2021 – October 2022

  • Managed secure IT infrastructure and performed system monitoring, tuning, and upgrades.
  • Maintained backup solutions, implemented access control, and resolved technical support issues.
  • Executed security audits, documentation, and collaborated on cross-team IT projects.

Data Starter Management β€” Technician – Detection Systems & Access Control

πŸ“ PiteΘ™ti, ArgeΘ™
πŸ—“οΈ February 2020 – October 2021

  • Installed and maintained surveillance, intrusion, and access systems for homes and businesses.
  • Configured and programmed security devices; trained end-users on system operation.
  • Diagnosed network and hardware issues; maintained system documentation and safety standards.

🧩 Other

Linux From Scratch ID: 31351